References and Further Reading

Some of these references are taken from the Bibliography on Evaluating Internet Resources compiled by Nicole Auer. <URL:http://refserver.lib.vt.edu/libinst/critTHINK.HTM>[

Alexander, J., Tate, M. A. Evaluating Web Resources. <URL:http://www2.widener.edu/Wolfgram-Memorial-Library/webeval.htm>

Anagnostelis, B., Cooke, A., McNab, A. Thinking critically about information on the Web <URL:http://omni.ac.uk/agec/vine.html>

Anand, P., Chong Ju Choi, and Grint, K., 1993, Knowledge, quality surrogates and idea adoption. Management Research Papers MRP 93/3. Oxford: Templeton College, the Oxford Centre for Management Studies.

Argus Associates, 1996, Clearinghouse: information: rating system. <URL:http://www.clearinghouse.net/ratings.html>

Armstrong, C.J., 1995a, Database information quality. Library & Information Briefings, no. 62. London: South Bank University.

Armstrong, C.J., 1995c, Do users really want database labelling? Assignation: Aslib Social Sciences Information Group Journal, Vol. 13, no. 1, pp. 15-17.

Armstrong, C.J., 1995d, Database quality criteria. <URL:http://www.i-a-l.co.uk/ciqm/QualCrit.htm >

Armstrong, C.J., 1996, The quality of publicly-available databases: WYSIWYG or what? [An updated version of a paper first given at the BULISC 95 Conference]. In: Routes to quality. (Bournemouth University Occasional Papers on Library and Information Services, 1). Bournemouth: Bournemouth University. <URL:http://www.i-a-l.co.uk/ciqm/BULISC.htm>

Art, Design, Architecture & Media Information Gateway (ADAM), 1996, About ADAM. <URL:http://adam.ac.uk/adam/>

Ashton, T.C., 1994, National and International Standards. In: Lock, D., (ed.), Gower handbook of quality management, 2nd ed. Aldershot: Gower, pp. 133-156.

Auer, N., 1996, Bibliography on evaluating Internet resources. <URL:http://refserver.lib.vt.edu/libinst/critTHINK.HTM>

Bartelstein, A. and Zald, A., 1996, R545: Teaching students to think critically about Internet resources. University of Washington C&C/UWired Computer Training. <URL:http://weber.u.washington.edu/~libr560/NETEVAL/index.html>

Basch, R., (ed.), 1995, Electronic information delivery: ensuring quality and value. Aldershot: Gower.

Basch, R., 1990a, Databank software for the 1990s and beyond - Part 1: the users' wish list. Online, Vol.14, no. 2, pp. 17-24.

Basch, R., 1990b, Databank software for the 1990s and beyond - Part 2: the online services respond. Online, Vol.14, no. 3, pp. 15-21.

Basch, R., 1990c, Measuring the quality of the data: report on the Fourth Annual SCOUG Retreat. Database Searcher, Vol. 6, no. 8, pp. 18-23.

Basch, R., 1992, An overview of quality assurance issues. In: Armstrong, C.J. and Hartley, R.J., (eds.), Database 2000: UKOLUG state-of-the-art conference, 1992. Oxford: Learned Information, pp. 85-91.

Bendell, T. Boulter, L. and Kelly, J., 1993, Benchmarking for competitive advantage. London: Pitman (Financial Times).

Bergman, B. and Klefsjö, B., 1994, Quality: from customer needs to customer satisfaction. London: McGraw-Hill; Lund: Studentlitteratur.

Berners-Lee, T., 1992-1995, Style guide for online hypertext. <URL:http://www.w3.org/pub/WWW/Provider/Style/Overview.html>

Bodi, S., 1995, Scholarship or propaganda: how can librarians help undergraduates tell the difference? Journal of Academic Librarianship, Vol. 21, no. 1, January, pp. 21-25.

Boekhorst, P. te, 1995, Measuring quality: the IFLA guidelines for performance measurement in academic libraries. IFLA Journal, Vol. 21, no. 4, pp. 278-281.

Bradshaw, R., 1996b, Guidelines for the selection of resources for inclusion in the ADAM database. <URL:http://adam.ac.uk/adam/reports/select/>

Brockman, J.R., 1992, Just another management fad? The implications of TQM for library and information services. Aslib Proceedings, Vol. 44, no. 7/8, July/August, pp. 283-288.

Brophy, P., Coulling, K. and Melling, M., 1993, Quality management: a university approach. Aslib Information, Vol. 21, no. 6, June, pp. 246-248.

BS 4778: Part 1: 1987. Quality vocabulary. London: British Standards Institution.

BS 5750: Part 0: Section 0.1: 1987. Quality systems - Part 0: principal concepts and applications - Section 0.1: guide to selection and use. London: British Standards Institution. [British Standards Service: Microfiche 07357-F11. Bracknell: Technical Indexes].

BS 5750: Part 8: 1991. Quality systems - Part 8: guide to quality management and quality systems elements for services. London: British Standards Institution. [British Standards Service: Microfiche 07608-A3. Bracknell: Technical Indexes].

BS EN ISO 8404: 1995. Quality management and quality assurance - vocabulary. London: British Standards Institution. [British Standards Service: Microfiche 07691-A3. Bracknell: Technical Indexes].

BS EN ISO 9000-1: 1994. Quality management and quality assurance standards - Part 1: guidelines for selection and use. London: British Standards Institution. [British Standards Service: Microfiche 07651-D8. Bracknell: Technical Indexes].

Bullivant, J.R.N., 1994, Benchmarking for continuous improvement in the public sector. Harlow: Longman Information & Reference.

Camp, R.C. 1989, Benchmarking: the search for industry's best practices that lead to superior performance. Milwaukee, Wis.: ASQC Quality Press.

Carbone, P., 1995, The committee draft of International Standard ISO CD 11620 on library performance indicators. IFLA Journal, Vol. 21, no. 4, pp. 274-277.

Caruana, A. and Pitt, L., 1994, Excellence, market orientation some aspects of service quality and their effect on performance in service companies: propositions and a model. Working Paper Series HWP 9406. Henley on Thames: Henley Management College

Caruana, A., Morris, M. and Pitt, L., 1994, Excellence, market orientation and service quality: are they related? Working Paper Series HWP 9419. Henley on Thames: Henley Management College.

Cassel, R., 1995, Selection criteria for Internet resources. College and Research Libraries News, Vol. 56, no. 2, February, pp. 92-93.

Centre for Information Quality Management, 1996, A description of database labels. <URL:http://www.fdgroup.co.uk/ciqmlbl2.htm>

Chapman, A., 1994, Up to standard? A study of the quality of records in a shared cataloguing database. Journal of Librarianship and Information Science, Vol. 26, no. 4, December, pp. 201-210.

Checkland, P.B., 1981, Systems thinking, systems practice. Chichester: Wiley.

Checkland, P.B. and Scholes, J., 1990, Soft Systems Methodology in action. Chichester: Wiley.

Ciolek, T.M., 1995, Ensuring high quality in multifaceted information services. Paper presented to AUUG'95 and Asia-Pacific WWW'95 Conference, Sydney, Australia, 18-21 September 1995. <URL:http://www.ciolek.com/WWWVLPages/QltyPages/EnsuringQlty.html>

Ciolek, T.M., 1996a, Today's WWW - tomorrow's MMM? The specter of multi-media mediocrity. IEEE Computer, Vol. 29, no. 1, January, pp. 106-108. <URL:http://www.ciolek.com/WWWVLPages/QltyPages/MMM.html>

Ciolek, T.M., 1996b, The six quests for the electronic grail: current approaches to information quality in WWW resources. Revue Informatique et Statistique dans les Sciences Humaines (RISSH) (Centre Informatique de Philosophie et Lettres, Université de Liège), No. 1-4, 1996. <URL:http://coombs.anu.edu.au/SpecialProj/QLTY/TMC/QuestMain.html>

Ciolek, T.M., (ed.), 1996b, Information Quality WWW Virtual Library: the Internet guide to construction of quality online resources. <URL:http://www.ciolek.com/WWWVL-InfoQuality.html>

Clark, F.A., 1992, Quality and service: a key focus for performance in the public sector. Working Paper Series HWP 11/92. Henley on Thames: Henley Management College.

Collins, B.R., 1996a, WebWatch column. Library Journal, Vol. 121, no. 2, February 1, p. 32.

Collins, B.R., 1996b, Beyond cruising: reviewing. Library Journal, Vol. 121, no. 3, February 15, pp. 122-124.

Cooke, A., et al., undated, Developing a technique for assessing the quality of networked information. Unpublished paper. Aberystwyth: University of Wales Aberystwyth, Department of Information and Library Studies.

Cook, A., McNab, A., Anagnostelis, B., 1997. The good, the bad and the ugly: Internet review sites <URL:http://omni.ac.uk/agec/iolim96.html>.

Courtois, M.P., 1996, Cool tools for Web searching: an update. Online, Vol. 20, no. 3, May/June, pp. 29-36.

Courtois, M., Baer, W. and Stark M., 1995, Cool tools for searching the Web: a performance evaluation. Online, Vol. 19, no.6, November/December, pp. 14-32.

Cox, J., 1995, Organising Medical Networked Information: profile of the OMNI Project. Paper delivered at: 1st Annual OMNI Seminar, Wellcome Centre for Medical Science, London, 30 November 1995. <URL:http://omni.ac.uk/events/seminar1/john/>

Crosby, P.B., 1979, Quality is free: the art of making quality certain. New York: McGraw-Hill.

December, J., 1994, Challenges for Web information providers. Computer-Mediated Communication Magazine, Vol. 1, no. 6, pp. 8-14. <URL:http://sunsite.unc.edu/cmc/mag/1994/oct/webip.html>

December, J., 1996, Web development quality. <URL:http://www.december.com/web/develop/quality.html>

December, J. and Randall, N., 1996, The World Wide Web unleashed. 3rd ed. Indianapolis, Ind.: Sams.Net Publishing.

Dillon, M., Jul, E., Burge, M. and Hickey, C., 1993, Assessing information on the Internet: toward providing library services for computer mediated communication. Dublin, Ohio: OCLC Office of Research and Special Projects. <URL:http://www.oclc.org:5046/oclc/research/publications/aii/table.html>

Doran, K., 1995, The Internot: helping library patrons understand what the Internet is not (yet). Computers in Libraries, Vol. 15, no. 6, June, pp. 22-26.

Dublin Core Resource Types.
<URL:http://sunsite.berkeley.edu/Metadata/types.html>

DutchESS KWALITEITSCRITERIA (Dutch Electronic Subject Service) (1998). <URL:http://www.konbib.nl/dutchess/manual/quality.html>

Edinburgh Engineering Virtual Library (EEVL), 1995, EEVL (Edinburgh Engineering Virtual Library): a proposal to ELP/ISSC as part of the Electronic Libraries Programme (Area 6: Access to Network Resources). 20 June.

Edinburgh Engineering Virtual Library (EEVL), 1996, Quality and resource selection, v 1.0. (EEVL team manual, 3.1) 18 January.

EN 29000: 1987. Quality management and quality assurance standards. Brussels: European Committee for Standardization (CEN).

EN 29004-2: 1993. Quality management and quality systems elements - Part 2: guidelines for services. Brussels: European Committee for Standardization (CEN).

EN ISO 8404: 1995. Quality management and quality assurance - vocabulary. Brussels: European Committee for Standardization (CEN).

EN ISO 9000-1: 1994. Quality management and quality assurance standards - guidelines for selection and use. Brussels: European Committee for Standardization (CEN).

Farber, M., 1994, The quality of information on Internet. Computer Networks and ISDN Systems, Vol. 26, Suppl. 2, pp. S75-S78.

Ford, A., 1995, Spinning the Web: how to provide information on the Internet. London: International Thomson. <

Garman, N., 1995, When online is not enough. Online, Vol. 19, no. 3, May/June, pp. 6-7.

Gorman, M., 1995, The corruption of cataloging. Library Journal, Vol. 120, no. 15, September 15, pp. 32-34.

Grönroos, C., 1984a, Strategic management and marketing in the service sector. Lund: Studentlitteratur; Bromley: Chartwell-Bratt.

Grönroos, C., 1984b, A service quality model and its marketing implications. European Journal of Marketing, Vol. 18, no. 4, pp. 36-44.

Gurn, R.M., 1995, Measuring information providers on the Internet. Computers in Libraries, Vol. 15, no. 1, January, p. 42.

Harter, S.P., 1986, Online information retrieval: concepts, principles and techniques. London: Academic Press.

Harvard, F., 1994, BS ISO 9000 Certification. In: Lock, D., (ed.), Gower handbook of quality management, 2nd ed. Aldershot: Gower, pp. 219-228.

Hernon, P., 1995, Disinformation and misinformation through the Internet: findings of an exploratory study. Government Information Quarterly, Vol. 12 no. 2, pp. 133-139.

Info Filter Project, 1996, Review title [i.e. Review template (model HTML format)]. <URL:http://www.usc.edu/users/help/flick/Infofilter/template.html>

Information Market Observatory (IMO), 1995, The quality of electronic information products and services. IMO Working Paper 95/4. Luxembourg: IMO, September. <URL:http://www2.echo.lu/impact/imo/9504.html>

ISO 8402: 1986. Quality vocabulary. Geneva: International Organisation for Standardization.

ISO 8402: 1994. Quality management and quality assurance - vocabulary. Geneva: International Organisation for Standardization.

ISO 9000: 1987. Quality management and quality assurance standards - guidelines for selection and use. Geneva: International Organisation for Standardization.

ISO 9004-2: 1991. Quality management and quality systems elements - Part 2: guidelines for services. Geneva: International Organisation for Standardization.

Jacsó, P., 1992, CD-ROM software, dataware and hardware: evaluation, selection and illustration. (Databases searching series, no. 4). Englewood, Colo.: Libraries Unlimited.

Janicke Hinchliffe, L., 1996, Resource selection and information evaluation. <URL:http://alexia.lis.uiuc.edu/~janicke/Evaluate.html>

Jansson, K., 1996, About EELS. <URL:http://www.ub2.lu.se/eel/about.html>

Johannsen, C.G., 1995, Quality management and innovation: findings of a Nordic quality management survey. Libri, Vol. 45, No. 3/4, September/December, pp. 131-144.

Johnson, P., 1996, Selecting electronic resources: developing a local decision making matrix. Cataloguing & Classification Quarterly, Vol. 22, no. 3/4. Pp. 9-24.

Joint Funding Councils' Libraries Review Group, 1993, Report of the Libraries Review Group. Bristol: Higher Education Funding Council for England. <URL:http://www.niss.ac.uk/education/hefc/follett/report/index.html >

Joint Information Systems Committee (JISC), 1994, Follett Implementation Group on Information Technology: framework for progressing the initiative. JISC Circular 4/94 - 3 August. Bristol: JISC. <URL:http://www.jisc.ac.uk/pub/c4_94.html>

Jones, D., 1996, Critical thinking in an online world. <URL:http://www.library.ucsb.edu/untangle/jones.html>

Juran, J.M., 1988, The quality function. In: Juran, J.M. and Gryna, F.M., (eds.), Juran's quality control handbook, 4th ed. New York: McGraw-Hill, pp. 2.1-2.13.

Kinnell, M., 1995, Quality management and library and information services: competitive advantage for the information revolution. IFLA Journal, Vol. 21, no. 4, pp. 265-273.

Kirk, E.E., Evaluating information found on the Internet. <URL:http://milton.mse.jhu.edu:8001/research/education/net.html>

Knight, J.P. and Hamilton, M.T., 1996, Overview of the ROADS software. LUT CS-TR 1010. Loughborough: Loughborough University of Technology, Department of Computer Studies, March. <URL:http://www.roads.lut.ac.uk/Reports/arch/arch.html>

Koch, T., 1996, Spotlight on BUBL. Ariadne, No. 1, January. <URL:http://www.ukoln.ac.uk/ariadne/issue1/bubl/>

Koopman, A. and Hay, S., 1994, Swim at your own risk - no librarian on duty: large-scale application of Mosaic in an academic library. Conference paper, September 15, 1994: Electronic Proceedings of the Second World Wide Web Conference '94: Mosaic and the Web. <URL:http://www.ncsa.uiuc.edu/SDG/IT94/Proceedings/LibApps/hay/WWWPap.html>

Kovacs, D., Schloman, B.F. and McDaniel J.A., 1994, A model for planning and providing reference services using Internet resources. Library Trends, Vol. 42, no. 4, Spring, pp. 638-647.

Lemay, L., 1995, Teach yourself Web publishing with HTML in a week. Indianapolis, Ind.: Sams.Net Publishing.

Lewis, P.J., 1992, Rich picture building in the soft systems methodology. European Journal of Information Systems, Vol. 1, no. 5, pp. 351-360.

Liu Jian, 1996, Understanding WWW search tools. <URL:http://www.indiana.edu/~librcsd/search/>

Lynch, P.J., Web style manual. <URL:http://info.med.yale.edu/caim/StyleManual_Top.HTML>

McClure, C.R., 1994, User-based data collection techniques and strategies for evaluating networked information services. Library Trends, Vol. 42, no. 4, Spring, pp. 591-607.

McLachlan, K., 1996, WWW CyberGuide ratings for content evaluation. <URL:http://www.cyberbee.com/guide1.html>.

McNab, A., Anagnostelis, A., Alison, A., 1997. Never mind the quality, check the badge-width! Ariadne, Issue 9, May 1997.

Makulowich, J., 1996, Quality control on the Net. Database, Vol. 19, no. 1, February/March, pp. 93-94.

Martin, D., 1993, Total Quality Management. Library & Information Briefings, no. 45. London: South Bank University.

Mathews, B.P., 1995, Back to basics in service quality. TBS Monograph Series, GEN 19. Normanby: University of Teesside.

Medawar, K., 1995, Database quality: a literature review of the past and a plan for the future. Program, Vol. 29, no. 3, July, pp. 257-272.

Memorial Library, Department of Education, 1996, Internet Source Validation Project. <URL:http://www.stemnet.nf.ca/Curriculum/Validate/>

Moffat, M., 1996a, An EEVL solution to engineering information on the Internet. [Paper presented to: Aslib Electronics Group 38th Annual Conference 15-17 May]. Aslib Proceedings, Vol. 48, no. 6, June, pp. 147-150. <URL:http://www.eevl.ac.uk/pub3.html>

Morrison, S.J., 1994, Managing quality: an historical review. In: Dale, B.G., (ed.), Managing quality, 2nd ed. Hemel Hempstead: Prentice-Hall, pp. 41-79.

National Center for Supercomputing Applications (NCSA), 1996, A beginner's guide to HTML. <URL:http://www.ncsa.uiuc.edu/General/Internet/WWW/HTMLPrimer.html>

Nederlands Basisclassificatie Web (NBW), 1996, Richtlijnen voor de selectie van Bronnen. 27 March 1996. <URL:http://www.konbib.nl/nbw/werk/selectie.htm>

Nicolson, D., 1993, BUBL and the development of the UK LIS networking community. VINE, No. 93, December, pp.12-17.

Nielsen, J., 1995-96, The Alertbox: current issues in user interface design. <URL:http://www.sun.com/columns/alertbox.html>

Norton, R. and Ellis, D., 1993, Implementing BS 5750. Aslib Information, Vol. 21, no. 6, June, pp. 242-245.

O'Reilly & Associates and Trish Information Systems, 1995, Defining the Internet opportunity. <URL:http://www.ora.com/www/info/research/users/index.html>

Oberman, C., 1991, Avoiding the cereal syndrome, or critical thinking in the electronic environment. Library Trends, Vol. 39, no. 3, Winter, pp. 189-202.

Oberman, C., 1995, Unmasking technology: a prelude to teaching. Research Strategies, Vol. 13, no. 1, Winter, pp. 34-39.

OCLC's PURL Service
<URL:http://purl.oclc.org/>

Organising Medical Networked Information (OMNI) Consortium, 1996b, OMNI Guidelines for Resource Evaluation. <URL:http://omni.ac.uk/agec/evalguid.html>

Ormondroyd, J., Engle, M. and Cosgrave, T., 1996. How to critically analyze information sources. Cornell University Library. <URL:http://www.library.cornell.edu/okuref/research/skill26.htm>

Page, M. and Kesselman, M., 1994, Teaching the Internet: challenges and opportunities. Research Strategies, Vol. 12, no. 3, Summer, pp. 157-167.

Pagell, R.A., 1995, Quality and the Internet: an open letter. Online, Vol. 19, no. 4, July/August, pp. 7-9.

Parasuraman, A., Zeithaml, V.A. and Berry, L.L., 1985, A conceptual model of service quality and its implications for future research. Journal of Marketing, Vol. 49, pp. 41-50.

Parasuraman, A., Zeithaml, V.A. and Berry, L.L., 1988, SERVQUAL: a multiple-item scale for measuring customer perceptions of service quality. Journal of Retailing, Vol. 64, pp. 12-40.

Parasuraman, A., Zeithaml, V.A. and Berry, L.L., 1991, Refinement and reassessment of the SERVQUAL scale. Journal of Retailing, Vol. 67, pp. 420-450.

Peters, T. and Waterman, R.H., 1982, In search of excellence. New York: Harper & Row.

Pilling, S., 1996, Putting the customer first: total quality and customer service at the British Library Document Supply Centre. Interlending and Document Supply, Vol. 24, no. 2, pp. 11-16.

Pitt, L., Caruana, A. and Money, A., 1994, Managing customer expectations of service quality: does it make a difference? Working Paper Series HWP 9404. Henley on Thames: Henley Management College

Pratt, G.F., Flannery, P. and Perkins, C.L.D., 1996, Guidelines for Internet resource selection. College and Research Libraries News, Vol. 57, no. 3, March, pp. 134-135.

PURL
<URL:http://purl.lib.vt.edu/>

Rader, H., Reinhart, B. and Thompson, G., 1990, Evaluating information: a basic checklist. (Item number A127). Chicago, Ill.: ALA.

Rettig, J., 1995, Putting the squeeze on the information firehose: the need for 'Neteditors and 'Netreviewers. <URL:http://www.swem.wm.edu/firehose.html> [Accessed: 4 Dec 1996]

Rettig, J., 1996, Beyond cool: analog models for reviewing digital resources. Online, Vol. 20, no. 5, September/October, pp. 52-64.

Rosenfeld, L.B., 1994a, Guides, clearinghouses, and value-added repackaging: some thoughts on how librarians can improve the Internet. Reference Services Review, Vol. 22, no. 4, Winter, pp. 11-16.

Rosenfeld, L.B., 1994b, Resource evaluation: assessing resource quality for 'Building Subject Guides to Internet Resources'. <URL:http://http2.sils.umich.edu/~lou/bsgeval.html>

Rothery, B., 1993, ISO 9000, 2nd ed. Aldershot: Gower.

Rowley, J., 1996, Implementing TQM for library services: the issues. Aslib Proceedings, Vol. 48, no. 1, pp. 17-21.

Santa Vicca, E.F., 1994, The Internet as a reference and research tool: a model for educators. Reference Librarian, No. 41-42, pp. 225-236.

Schlesinger, L.A. and Heskett, J.L., 1991, The service-driven service company. Harvard Business Review, Vol. 69, no. 5, September/October, pp. 71-81.

Scholz, A., 1996, Evaluating World Wide Web information. <URL:http://thorplus.lib.purdue.edu/research/classes/gs175/3gs175/evaluation.html>

Seay, T., Seaman, S. and Cohen, D., 1996, Measuring and improving the quality of public services: a hybrid approach. Library Trends, Vol. 44, no. 3, Winter, pp. 464-490.

Smith, A., 1996a, Criteria for evaluation of Internet information resources. <URL:http://www.vuw.ac.nz/~agsmith/evaln/>

Smith, A., 1996b, Selection criteria for Internet information resources: a poll of members of info-quality-l. <URL:http://www.vuw.ac.nz/~agsmith/evaln/poll.htm>

Smith, A., 1997,Testing the Surf: Criteria for Evaluating Internet Information Resources. The Public-Access Computer Systems Review 8, no. 3 <URL:http://info.lib.uh.edu/pr/v8/n3/smit8n3.html>

Social Science Information Gateway (SOSIG), 1996, About SOSIG. July. <URL:http://www.sosig.ac.uk/about.html>

SOFWeb, 1996, Research and the Internet. <URL:http://www.sofweb.vic.edu.au/internet/research.htm>

Starr, S.S., 1994, Evaluating physical science references on the Internet. Reference Librarian, No. 41-42, pp. 261-273.

Stepno, R. and Henshaw, R., 1995, Quality of information and disinformation online.
<URL:http://blake.oit.unc.edu/~rbstepno/disinfo.html>

Stoker, D. and Cooke, A., 1993, Evaluation of networked information sources. In: Helal, A.H. and Weiss, J.H. (eds.), Opportunity 2000: understanding and serving users in an electronic library: 15th International Essen Symposium Festschrift in honour of Herbert S. White. Publications of Essen University Library, 15. Essen: Universitätsbibliothek Essen, pp. 287-312.

Sun Microsystems, 1996, Guide to Web style: quality. <URL:http://www.sun.com/styleguide/tables/Quality.html>

Thomas, S.E., 1996, Quality in bibliographic control. Library Trends, Vol. 44, no. 3, Winter, pp. 491-505.

Tillman, H.N., 1998, Evaluating quality on the Net. <URL:http://www.tiac.net/users/hope/findqual.html>

US Department of Education, 1999, World Wide Web (WWW) Policy and Procedures. <URL:http://www.ed.gov/internal/wwwstds.html>

Victoria University of Wellington, Department of Library and Information Studies, 1995b, Module 12: The Internet: evaluation of Web information resources <URL:http://www.vuw.ac.nz/dlis/courses/523/m12inetev.htm>

Whatis?com
<URL:http://whatis.com/>

White, M.D. and Abels, E.G., 1995, Measuring service quality in special libraries: lessons from service marketing. Special Libraries, Vol. 86, no. 1, Winter, pp. 36-45.

Wiedner University, Wolfram Memorial Library, 1996, Teaching critical evaluation skills for World Wide Web resources. <URL:http://www.science.widener.edu/~withers/webeval.htm>

World Wide Web Consortium (W3C)
<URL:http://www.w3.org/>

Zeithaml, V.A., Parasuraman, A. and Berry, L.L., 1990, Delivering quality service: balancing customer perceptions and expectations. New York: Free Press.

Zorn, P., Ermanoil, M., Marshall, L. and Panek, M., 1996, Advanced Web searching: tricks of the trade. Online, Vol. 20, no. 3, May/June, pp. 15-28.

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