Student Grievance Procedures
While attending Sacramento City College, students sometimes have misunderstandings or experiences with a district or college employee. When students feel they have been treated unfairly or believe that one or more of their rights have been violated, they can pursue a remedy or solution to the problem through the college's Student Grievance Process. The grievance process is explained in detail in Los Rios Community College District (LRCCD) Board Policy and Regulations P/R-2412.
The levels and time-lines of the Student Grievance Process are as follows:
Informal Grievance
Level 1
The student is required to meet with staff member(s) and/or immediate supervisor of the staff member(s) in an attempt to mutually resolve the matter. This discussion must take place within ten (10) days of the alleged incident.
Formal Grievance
Level 2
Filing: Within five (5) days of completion of the informal procedure, and not later than twenty-five (25) days from the date of the alleged incident, the student may choose to file a Student Grievance Form.
Where: Rodda North 257, Office of the Student Grievance Officer.
Purpose: To determine grievability of the matter.
Time-line: Within ten (10) days of filing date, the Student Grievance Officer must notify all parties of the status of grievability.
a) If deemed not grievable, the Student Grievance Officer will notify the student, in writing, that the grievance has been rejected and state b) If deemed grievable, a hearing is scheduled.
Level 3
Hearing: A formal hearing is scheduled within ten (10) days following the appointment of a Hearing Officer.
Decision: Within ten (10) days of receipt of appeal documents, the Hearing Officer will inform all parties, in writing, of his or her decision.
Level 4
Filing: Within five (5) days of Level 3 decision, the student may appeal the decision of the Hearing Officer.
Where: Rodda North 272, Office of the College President.
Decision: Within ten (10) days of receipt of the appeal documents, the College President or designee will inform all parties, in writing, of his or her decision. The decision is final at this level.
Students should be aware that an assigned grade by an instructor is not a grievable matter, except as outlined in the Education Code 762442(a) which states:
When grades are given for any course of instruction taught in a community college district, the grade given to each student shall be the grade determined by the instructor of the course; and the determination of the student's grade by the instructor in the absence of mistake, fraud, bad faith, or incompetence, shall be final.
Deadlines: It is important for students to fully understand and comply with various time-lines. As used in these procedures, "days" shall mean actual school days during which the college is in session and classes are held; Saturdays, Sundays and holidays are not included.
Student Grievance Officer
Associate Vice President of General Education and Outreach Programs
Rodda North 257, 558-2407
Assists students in resolving concerns or problems that may be handled through the college's Student Grievance Process. The Associate Vice President can also answer questions students have about any aspect of the process. The Student Grievance Form and LRCCD Board Policy and Regulations P/R-2412 are available through that office.
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